Our Privacy Policy
This privacy policy is an electronic record in the form of an electronic contract formed
under the INFORMATION TECHNOLOGY ACT, 2000 and the rules made thereunder and the amended
provisions pertaining to electronic documents/records in various statutes as amended by the
INFORMATION TECHNOLOGY ACT, 2000. This privacy policy does not require any physical,
electronic or digital signature.
This notice describes the privacy policy of Loadshare
Networks Pvt. Ltd. By visiting www.loadshare.net, any of its affiliated URLs or Loadshare
Rider App (collectively, “Loadshare Platform”), you are accepting and consenting to the
practices described in this Privacy Notice.
1. Collection of Personally Identifiable Information and other
Information
When you use the Loadshare Platform, we collect and store your personal information which is provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier.
Tracking & Analytics
We may automatically track certain
information about you based upon your usage patterns on the Loadshare Platform. We use this
information to do internal research on our users’ demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled and analysed on
an aggregated basis.
Cookies
We use data collection devices such as “cookies” on certain
pages of the Website to help analyse our web page flow, measure promotional effectiveness,
and promote trust and safety. “Cookies” are small files placed on your memory storage device
that assist us in providing our services. Cookies can also help us provide information that
is targeted to your interests. Most cookies are “session cookies,” meaning that they are
automatically deleted from your hard drive at the end of a session. You are always free to
decline our cookies if your browser permits, although in that case you may not be able to
use certain features on the Website and you may be required to re-enter your password more
frequently during a session. Additionally, you may encounter “cookies” or other similar
devices on certain pages of the Website that are placed by third parties. We do not control
the use of cookies by third parties.
Other details
If you choose to make any monetary transactions on the
Loadshare Platform we may collect some information, such as a billing address, payment
details like UPI handle etc. and tracking information from cheques or money orders. If you
choose to post messages on our message boards, chat rooms or other message areas or leave
feedback, we will collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support and troubleshoot problems as
permitted by law. If you send us personal correspondence, such as emails or letters, or if
other users or third parties send us correspondence about your activities or postings on the
Website, we may collect such information into a file specific to you. We collect personally
identifiable information (email address, name, phone number etc.) from you when you set up
an account with us.
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of your personal information. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These
entities and affiliates may market to you as a result of such sharing unless you explicitly
opt-out. We may disclose personal information to third parties. This disclosure may be
required for us to provide you access to our Services, to comply with our legal obligations,
to enforce our User Agreement, to facilitate our marketing and advertising activities, or to
prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our
Services. We do not disclose your personal information to third parties for their marketing
and advertising purposes without your explicit consent.
We may disclose personal
information if required to do so by law or in the good faith belief that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal process. We may
disclose personal information to law enforcement offices, third party rights owners, or
others in the good faith belief that such disclosure is reasonably necessary to: enforce our
Terms or Privacy Policy; respond to claims that an advertisement, posting or other content
violates the rights of a third party; or protect the rights, property or personal safety of
our users or the general public.
We and our affiliates will share/sell some or all of
your personal information with another business entity should we (or our assets) plan to
merge with, or be acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur that other business entity (or
the new combined entity) will be required to follow this privacy policy with respect to your
personal information.
4. Location Information
When you use our Loadshare Rider App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device, but you will not be able to access all of our Services if you disable that feature on your mobile device.
5. Sharing of personal information
Our Platform links to other websites/Websites that may collect personally identifiable information about you. Loadshare Networks is not responsible for the privacy practices or the content of those linked websites/Websites.
6. Security Precautions
Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
7. Your Consent
By using the Loadshare Platform and / or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
8. Grievance Officer
In accordance with Information Technology Act 2000 and rules made thereunder:
If you
have any queries relating to the processing or usage of information provided by you in
connection with this Policy, please email us at grievances@loadshare.net or write to our
Grievance Officer at the following address:
Loadshare Networks Grievance
Officer
Loadshare Networks Pvt Ltd.
Attic Space, 3rd Floor, Lotus,80 Feet Road, 4th Block,
Koramangala, Bengaluru,
Karnataka 560034
Email: grievances@loadshare.net